The catering operation at Gates Garden Centre Oakham currently consists of a 360 cover restaurant and a 120 cover coffee shop. There are an additional 76 covers on the restaurant balcony. The catering operation at Gates Garden Centre Woodlands Hinckley consists of a 300 cover restaurant.
We have significant expansion plans for our food operation and are always looking for capable individuals with hospitality and catering experience and a real passion for providing excellent customer service.
All our catering positions offer the significant advantage of no evening work and only one working day at weekends (For full time positions). You’ll also be off on Christmas day and Boxing Day, as well as New Year’s Day and Easter Sunday. As a growing business we can offer good opportunities for career progression.
Restaurant Manager
Gates Oakham| Full-Time| Permanent
This is a fantastic opportunity for a hands-on hospitality professional who thrives in a customer-facing environment and enjoys leading by example. Working predominantly front of house, you will play a key role in delivering exceptional customer experiences while managing and developing a large and dedicated team.
Unlike many hospitality roles, this position offers an excellent work-life balance, with daytime shifts only, no evening work, no split shifts, and a rota that requires working only one weekend day per week.
Key Responsibilities
- Lead, inspire and support the front-of-house teams to deliver outstanding customer service.
- Manage, motivate and develop a team of up to 50 employees, ensuring high standards of food preparation, service and customer care.
- Maintain exceptional standards of food quality, presentation and service in line with company policies and current legislation.
- Ensure all hygiene, health and safety procedures are implemented and adhered to at all times.
- Oversee stock management, purchasing and ordering processes, while controlling costs and minimising waste.
- Manage staffing requirements, including rotas, holidays and absence management, ensuring appropriate cover is maintained.
- Monitor operational performance and identify opportunities to improve efficiency, profitability and customer satisfaction.
About You
- Extensive hands-on front of house management experience in a high-quality busy retailing/restaurant environment.
- A hands-on manager looking for the next step in your career, with exceptionally high standards of customer service expertise willing to manage the back office but also working predominantly customer facing.
- Experience in a high-volume operation
- Excellent interpersonal and management skills to co-ordinate with the front of house teams.
- Fully conversant with food hygiene regulations and relevant health and safety legislation.
- A keen eye for cost-control, budgeting, profitability and efficiency.
- A keenness to be involved in menu preparation and the creative development of the catering offer, both current and future developments.
- Experience of purchasing and stock control
- Strong organisational and time management skills
Please email your CV to Natalie tills@gatesgardencentre.co.uk or call 01455 291494