Delivery

Delivery prices for online orders at Gates will vary and depend on a number of factors, including size, weight, and total cost of your order.

To find out the delivery cost of your order, simply add the item (or items) to the online Basket, then enter your post code and a delivery charge will be automatically calculated in the Shopping Cart.

In stock, non-bulky items that are delivered from our own warehouse are generally sent on an overnight service so they should arrive on the next working day (unless you have selected Royal Mail Tracked 48 when they will take 2 to 3 working days), however we cannot guarantee this. Orders received by 2pm (Monday to Friday) will normally be despatched on the same day and any order placed after 2:00pm or at weekends will be despatched on the next working day (Monday to Friday).

Large, bulky and heavier items will take longer to be delivered. For example, garden furniture and barbecues will take 3 to 5 working days to arrive, whilst home furniture ranges may take 5 to 10 working days to arrive.

At peak times, such as May, June, Black Friday & Christmas, delivery times may be longer than that shown on the product information page.

Deliveries are estimated and items may arrive sooner or occasionally later than expected. Please contact us if you experience any issues.

Yes, if you wish to confirm a delivery time prior to ordering, please contact us. We can offer expedited or timed deliveries at extra cost on most items.

If at any time, we find that your order will be delayed beyond the estimated delivery time, we will of course let you know and give you the chance to cancel your order, receiving a full refund.

We provide Local Delivery to the following local postcodes:
LE1* to LE15*
LE17*
LE18*
LE65*
LE67*
CV1* to CV13*
DE12*
NG33 5*
PE9*

If you are shown a message advising that no delivery option is available, it is likely that your shipping address is outside of our delivery area for some or all of the items in your basket. Please contact us and we will do our best to assist you with checkout.

After paying securely at Checkout, you will receive an email confirmation and we will contact you either by text or phone to arrange a convenient date for delivery. This will then be confirmed and on the day of delivery you will usually be contacted to confirm an estimated time of arrival.

If you need to change your order or change the delivery date, please contact us as soon as possible.

Gates delivers to mainland England, Wales, and a restricted area in Scotland. We regret that we are unable to deliver to Northern Ireland, Channel Islands, Isle of Man, Isle of Wight, P.O. Box addresses or any UK offshore and international locations.

Yes, but any item shipped to a mainland logistics company or freight forwarder must be inspected immediately at the intermediate shipping address for any damage or issues. This must be confirmed in writing by email prior to being forwarded to its destination. Please confirm satisfactory receipt of the order to logistics@gatesgardencentre.co.uk

We are not responsible for any damages incurred by the final forwarder, whether it be a logistics company or freight forwarder.

Any item shipped out of the UK may also be subject to warranty restrictions. Please check directly with the manufacturer or contact us for more information about specific warranty terms and conditions.

If your delivery is within our local area, your delivery will arrive on a Gates vehicle, where possible. We have also partnered with nationwide delivery providers to enable us to deliver orders further afield or during busy periods to deliver to our local customers. We use a wide range of delivery methods, from envelopes and parcels to boxes and pallets.

Yes, our experts at Gates can provide a White Glove Service to assemble and remove any unwanted product packaging. Our White Glove Service is only available for deliveries on our own Gates vehicles and this is a chargeable service. If you would like to receive a quotation for our White Glove Service (which includes VAT), please send your enquiry to info@gatesgardencentre.co.uk.

Yes, please contact us as soon as possible if you have a concern about delivery. This is particularly important where access may be limited for the delivery of bulky items like garden furniture and barbecues to a town or city centre location.

For large, heavy, and bulky items, delivery will be to the nearest point that is adjacent to the road (kerbside), so please ensure there is a hard, flat surface for the delivery and that it is clear from obstruction. For this reason, we are unable to guarantee delivery into a garden or driveway and any pallets left after delivery will be your responsibility to dispose of.

Please also inform us if cars regularly park on both sides of the road around the delivery address that could cause an obstruction.

If you are unsure about any of the above points, please let us know, prior to placing your order.

For large, heavy, and bulky items such as Garden Furniture your order will be handled as follows:

If you are local to us - generally within 50 miles of our Oakham branch - we will normally deliver your order on one of our own vehicles and will be able to deliver to your garden. If you're further afield, delivery will generally be made using a pallet carrier and will be to the nearest point that is adjacent to the road (kerbside), so please ensure there is a hard, flat surface for the delivery and that it is clear from obstruction. For this reason, we are unable to guarantee delivery into a garden or driveway and any pallets left after delivery will be your responsibility to dispose of.

Please contact us prior to placing your order if you need to discuss this in more detail.

A pallet is normally used to ensure safe delivery of heavy or bulky items. We are really sorry that for most deliveries we are unable to remove pallets for disposal. This will be your responsibility. Most county council waste and recycling centres are happy to recycle wooden pallets.

A £50 delivery charge may be calculated at checkout for bulky items like Side Post Parasols where the shipping address is more than 50 miles away from Gates Garden Centre. Orders for bulky items under £500 in value may incur a £50 delivery charge. The best way to check is to add the products to your basket, enter your post code and the delivery price - if any - will be shown.

Some deliveries of heavy or bulky goods to London postcodes may also incur extra delivery costs.

If you are unsure where your order is, please contact our delivery team.

It is important that you are present to receive delivery of large, heavy, or bulky items. If our delivery driver is unable to deliver because nobody is there to sign for the delivery, then further charges may be applied.

We cannot accept liability for any loss resulting from late delivery or non-delivery of goods by our delivery partners. However, we will do our best to resolve any issues experienced due to transit.

In the three weeks before Christmas, delivery times are likely to be extended due to the volume of orders being placed. We are generally unable to guarantee pre-Christmas delivery for in-stock items, where the indicated delivery time falls within the two weeks immediately before Christmas.

If you have a question about your order or delivery, please contact Gates by telephone: 01664 454309 or email: logistics@gatesgardencentre.co.uk

We are contactable 7 days per week (please check Opening Times for bank holiday hours) at our Oakham or Woodlands Hinckley stores.