Garden Centre Jobs at GatesGates is one of the largest independent destination garden centres in the UK, established in 1948 and continually growing and developing in response to customer demand and market trends.We now have a team of around 200 people working here at Gates in a wide range of roles across Garden Centre Retail, Operations, eCommerce, Marketing and Administration. With an exciting range of new developments coming up, we are always looking for exceptional people to join us. View the vacancies listed below and simply send your CV and covering letter to the relevant person. If none of the below opportunities are suitable but you are interested in working for Gates, have relevant experience and are people focused please send your details to jack@gatesgardencentre.co.uk.Logistics AssistantFull-time, PermanentWe are currently seeking a Logistics Assistant to join our growing team at Gates Garden Centre. This is a full-time, permanent position, working five days a week including one alternating weekend day. The role will include goods in/out duties, to assist and cover our Goods In/Out Supervisor.Gates Garden Centre is a family run business, committed to growth and with excellent customer service standards at its core. Set in a beautiful rural location, this destination garden centre covers over 13,500m2 of retail displays, offering everything from indoor and outdoor plants, garden care and hardware, gifts, home furnishings and accessories, garden furniture and BBQs, clothing, pet care and much more besides.The role:Liaise with the Logistics Manager to plan delivery schedules and routes Liaise with delivery drivers regarding agreed schedules and routes Ensure delivery schedules and targets are met Ensure the accuracy of delivery shipments and check condition of goods before dispatch Liaise with customers regarding delivery enquiries Liaise with the warehouse team and department heads regarding availability of goods Assist with picking and packing online orders Assist with preparing goods for delivery and loading vans when required Liaise with suppliers regarding booking in deliveries Organise traffic flow of delivery vehicles for unloading Organise the receipt of goods into the Distribution Centre Check goods on arrival and input into the stock system Ensure the accuracy of shipments and check condition of goods received Liaise with team leader regarding the storage of goods Liaise with department heads regarding the onward movement of goods Ensure the accuracy of delivery shipments and check condition of goods before dispatch Ensure the Dispatch Centre, goods in, stores and yard areas are well maintained and secure General admin tasks relating to the roleThe ideal candidate:Previous logistics experience, including goods in/out experience is preferred, but full training will be provided Able to safely and efficiently move and handle stock using the correct equipment and procedures Must be highly computer literate, accurate and reliable Excellent organisational skills with great attention to detail Good at problem solving Great customer service skills Responsible and trustworthy Flexible with a ‘can do’ positive attitude Self-motivated, enthusiastic and well organised Happy to be ‘hands-on’ when required A good team player with a friendly personalityIn return we offer a competitive salary and other staff benefits, including:28 days holiday per annum Contributory pension Staff discount Free parking The opportunity to develop your career in a fast-paced environmentFor more information please contact Steve Wyatt on 01664 454309.To apply, please email Steve at steve@gatesgardencentre.co.ukCustomer Service PorterFull-time, PermanentWe are a busy, dynamic, long established, family run company, recognised for giving outstanding customer service.We are looking for a highly motivated, engaging person who has a keen awareness of customer service to join our busy Customer Support Team. You will have a practical approach, enjoy varied physical work and be a team player.Primarily working outdoors, assisting customers with compost and other heavy items, you will enjoy interacting with people and take pride in your work and in delivering a high level of customer service.The role also involves:Moving stock around the site using trolleys and pallet moving equipment Sweeping, tidying and maintaining the garden centre to a high standard including re-siting trolleys and baskets Processing stock Picking and collating products ready for collection and deliveryThe ideal candidate will be professional, well presented and have excellent customer service skills. Additionally, you will have a can-do attitude, a keen eye for detail and have a flexible approach in a busy retail environment.The successful applicant will be required to work full-time including one day at the weekend.Full training and uniform are provided.For more details please contact Natalie Gregg on 01664 454309.To apply, please email Natalie at tills@gatesgardencentre.co.ukInformation Desk AdministratorPart-time, PermanentWe are currently looking for a part-time Administrator to work as part of the Garden Centre Information Desk team, meeting the needs of customers, shop staff and management with day-to-day queries.You will provide an excellent customer experience and ensure a high-quality service to customers and staff.Acting as a first point of contact for all customer enquiries, effectively triaging and resolving queries received face-to-face, via email and by phone and complete administrative tasks assigned to the information desk.The role requires working 10am to 3pm on Tuesday, Wednesday and Sunday each week. The opportunity to add additional hours during the run up to Christmas is also available, as opening hours are extended from October to December.About You:You will be comfortable working as part of a team, whilst showing an outgoing and energetic personality. You will be approachable, friendly, presentable and efficient.You will need experience in delivering consistent and high-quality customer service while using initiative as appropriate. Excellent communication skills are essential along with effective time management and team working skills. Experience of Microsoft applications such as Word, Outlook and Excel are essential.About Us:Often referred to as a rural department store, Gates is a large garden centre on the Rutland / Leicestershire border that offers over 13,500 square metres of retail and leisure facilities. You’ll find everything from indoor and outdoor plants, garden products, water features, pots, planters and garden tools; to patio furniture, barbecues, clothing, gifts, homeware and pet care.There’s also a large, well-stocked farm shop, restaurant with sunny balcony, cosy coffee shop, a popular outdoor play area for children, dedicated dog walking field and concessions selling aquatics, garden buildings, hot tubs, kitchens, kitchenware, clothing and footwear.Established in 1948 by Fred and Ivy Gates, the garden centre was originally created within the walls of a large Victorian kitchen garden belonging to Cold Overton Hall. Still on the same site today, the centre has expanded considerably over the years, but still retains its traditional family values of excellent customer service, quality and value.For more information please contact Natalie Gregg on 01664 454309.To apply, please email Natalie at tills@gatesgardencentre.co.ukAssistant Manager – TillsFull-time, PermanentGates Garden Centre has an exciting opportunity within its Tills Department for an Assistant Manager. The role offers a unique opportunity for an experienced team leader with exceptional customer service skills to join this friendly team.This role will suit a positive, focused person with great leadership skills and the ability to guide our hard-working tills team in this very busy family run business.DutiesSupporting the Till Manager in managing till staff and operating the till area Assisting customers with product enquiries and purchases Staff coaching and training Maintaining high standards of housekeeping Reconciling and balancing tills and floats Ordering and replenishing stockThe CandidateAble to work in a fast-paced retail environment Highly organised, accurate and reliable with excellent attention to detail Excellent organisational skills Enthusiastic and energetic team player Passionate about delivering high standards of customer service Previous till experience and IT skillsIn return we offerCompetitive salary based on experience Company pension 28 days holiday per annum Staff discount Free parking The opportunity to develop your career in a fast-paced environmentFor further information please telephone 01664 454309 and ask for Natalie Gregg.To apply, please email Natalie at tills@gatesgardencentre.co.ukSales Position – Outdoor LivingFull-time, PermanentGates is seeking a targets driven, customer focused Sales Assistant for its expanding outdoor living department. This is an interesting and varied role in one of our largest departments, offering an inspirational range of outdoor living products from January to September, including garden furniture, barbecues and pizza ovens, outdoor lighting and heating, garden shade and decorative accessories. In the winter months we launch our Seasonal showrooms, when the role switches its primary focus to selling Christmas lighting and accessories.The role includes:SalesExcellent product knowledge in order to maximise sales, give product advice and answer customer queries Ensure that sales targets are met and, where possible, exceeded Confident in approaching customersCustomer ServiceProvide customers with excellent levels of customer service Ensure customers have the best shopping experience Deal with customer complaints and enquiries, providing the best possible outcome Keep the store looking its best, ensuring stock is priced, clean and presentable at all timesVisual MerchandisingAttract, engage and motivate customers to make purchases through displaying stock.About youYou will have previous retail experience, with a proven track record in sales Have a strong focus on and enjoy making sales and hitting targets A flexible team player, who is energetic, enthusiastic and dynamic Excellent customer service skills and a friendly personality Professional, responsible and well-presented Flexible with a can-do attitude Excellent time management skills Strong verbal and written communication skills IT skills – Microsoft Outlook, Word and ExcelThe successful applicant will receive a competitive salary, working full-time including either Saturday or Sunday each week.If you have any questions, please do not hesitate to call on 01664 454309 and ask for Clare Crowther.To apply, please email Clare at clare@gatesgardencentre.co.ukRetail Assistants – SeasonalFull-time or Part-time, TemporaryWe are currently looking for temporary seasonal retail staff to join the dedicated team at Gates. We have a variety of openings from September, both part-time and full-time, in the following departments:Homeware and Gifts Christmas Customer PorterAt Gates, we pride ourselves on high standards of retailing, visual presentation and customer service. You will be comfortable working as part of a team, whilst showing an outgoing and energetic personality. You will be approachable, friendly, presentable and efficient in your day to day work. A confident communicator, who can interact with customers and pass on product knowledge where appropriate.We are looking for individuals who are:cheerful and have a smile, even when working under pressure. happy to talk to customers, with an approachable manner able to recognise when customers or colleagues need help or assistance conscientious, enthusiastic and motivatedFull Training and uniform will be provided.If you have any questions, please do not hesitate to call on 01664 454309 and ask for Clare Crowther.To apply, please email Clare at clare@gatesgardencentre.co.ukChristmas EntertainersPart-time, SeasonalIt’s that time of year again and Gates is looking for Elves to help Santa when he visits.If you love the spirit of Christmas, have a jolly personality, are confident in role play and enjoy entertaining children then we’d love to hear from you.These are part-time roles on a rota basis.For more details please contact Clare Crowther on 01664 454309.To apply, please email Clare at clare@gatesgardencentre.co.ukFor more information regarding positions currently available at Gates Garden Centre, please call in and ask at the tills or telephone us on 01664 454309.
