We hope you are pleased with your online purchase from Gates, but if for any reason you are not entirely happy and you are a private customer (non-business), you can return your online order to us, under the terms of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

This information relates only to purchases made online for delivery to your home address. Different Conditions apply to purchases made in-store at Gates Garden Centre.

Online Returns FAQs

Return of Unwanted Goods:

Return of Damaged or Defective Goods:

Return of Incorrectly Delivered Goods:

Statutory Rights:

Your statutory rights are not affected by any of our policies.

For any other queries relating to the return of goods purchased online at Gates, please contact us on 01664 454309 or email us at

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