Delivery

If you are unsure of anything regarding delivery of your order, please don’t hesitate to call us on 01664 454309 or email ecommerce@gatesgardencentre.co.uk.

Delivery Prices

UK Delivery

Free Delivery is available for orders over £50, where the total weight of the order is 30kg or less. Furniture sets and barbecues ordered via the website also qualify for Free Delivery.

Free Delivery is not available to Highlands & Islands Addresses. Please add the products you wish to order to your basket and enter the post code to see if Free Delivery is available to your address.

If a delivery price is shown on the individual listing page for a product, the price shown will usually relate to the delivery cost for a single item. Where there are multiple quantities of the same product on one order or multiple products, the delivery charge may vary and will be displayed clearly on the Shopping Basket page once the items have been added to the basket.

There may be additional charges (or extended lead times) for delivery to islands and more remote areas of the UK Mainland, such as Scotland, Cornwall and some areas of Wales. Also where multiple items (which all qualify individually for UK Wide Delivery) are added to one order, this may restrict the delivery area.

While we try to show accurate delivery prices before asking you to provide your post code, it is worth noting that, in order to give a definitive delivery price, you will need to enter your post code on the shopping basket page.

Deliveries of heavy or bulky goods to London Post Codes may incur extra costs. 

Please contact us if you are at all unsure prior to placing your order.

Delivery Prices quoted on this website relate to orders placed through the website. Orders placed in-store for delivery may incur different charges due to the fact that we may provide an enhanced delivery service using our own staff and vehicles.

International Delivery

All prices on this website relate to UK delivery. We do not offer International Delivery.

Delivery Methods:

Standard Items

Orders up to a total of 30kg in weight (for non-bulky items) are sent by courier for next-working day delivery. You will be sent a tracking code once your order has been booked for dispatch, which will allow you to track your delivery. On the day of delivery our couriers will endeavour to give you a 2 hour delivery slot.

Standard Delivery will generally be for items up to a total of 1.6m maximum length.

Bulky Items

Many larger and / or heavier items, including orders for multiple bags of compost and fertilisers, are delivered by lorry using pallet trucks or lorry mounted cranes (HiAb). We will contact you prior to dispatch of your purchase to make delivery arrangements with you.

Please contact us prior to ordering if there are any restrictions regarding delivery of bulky items. Palletised deliveries require a hard, flat surface for delivery – i.e. Not gravel.

If you are in central london, or indeed any city / town centre location, and are ordering bulky, heavy goods, please contact us prior to placing your order to ensure that we will be able to deliver the goods.

If you are purchasing larger items, including sheds, summerhouses and log cabins, the following points will generally apply:

  • Delivery will be to the nearest point that is adjacent to the roadway and clear from obstruction.
  • The address should be on a made up (Tarmac) road.
  • There should be room for a vehicle that is roughly the size of a bin lorry (or sometimes larger) to be unloaded.
  • There should be room for this size of lorry to park within 6 metres of your property
  • Please inform us if cars regularly park on both sides of the road around the delivery address causing an obstruction

If you are unsure about any of the above points, please let us know, prior to placing your order.

Delivery Times

We try to be accurate with the expected delivery times that are shown on our product pages, however, these are estimated and products may arrive sooner or occasionally later than expected.

In stock items that are delivered from our own warehouse, will generally be sent overnight. Orders received by 2pm (Monday to Friday) will normally be dispatched on the same day.

Please let us know if delivery time is of the essence when ordering, so that we can make suitable arrangements.

At peak times, such as May / June, delivery times may be longer than that shown on the product information page.

Christmas 

In the two weeks before Christmas, Delivery Times are likely to be extended (particularly for items that are shown as ‘Available to Order’) due to the volume of orders being placed and manufacturers / suppliers closing for the Christmas / New Year Break.

We are generally unable to guarantee pre-Christmas delivery for ‘Available to Order’ Items where the indicated delivery time falls within the two weeks immediately before Christmas.

Delivery time confirmation

If you wish to confirm a delivery time prior to ordering, please do not hesitate to contact us.

We can offer expedited or timed deliveries at extra cost on most items.

If at any time, we find that your order will be delayed beyond the estimated delivery time, we will of course let you know and give you the chance to cancel your order, receiving a full refund of any funds paid to us.

We cannot accept liability for any loss resulting from late delivery or non-delivery of goods, however, we obtain tracking details and full insurance for all items in transit.

Gates Garden Centre, Somerby Road, Cold Overton, Oakham, Leicestershire LE15 7QB

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