Delivery Information We aim to provide a seamless, friendly, and efficient delivery service for all customers who shop with us in-store and online.Delivery prices and timescales quoted on the Gates website relate only to website orders. Prices are automatically calculated at Checkout based on a number of factors which may include destination, product quantity, and weight of the order. To help us to communicate with you about delivery of your order, please could we kindly request that you provide a mobile number instead of a landline telephone number when placing your order. This will enable us to send you updates about your delivery by text message. Thank you for shopping with Gates Garden Centre. Delivery FAQs How do I find out how much my online order at Gates will cost to deliver?Delivery prices for online orders at Gates will vary and depend on a number of factors, including size, weight, and total cost of your order.To find out the delivery cost of your order, simply add the item (or items) to the online Basket, then enter your post code and a delivery charge will be automatically calculated in the Shopping Cart. When should I expect my order to arrive?In stock, non-bulky items that are delivered from our own warehouse are generally sent on an overnight service so they should arrive on the next working day, however we cannot guarantee this. Orders received by 2pm (Monday to Friday) will normally be despatched on the same day and any order placed after 2:00pm or at weekends will be despatched on the next working day (Monday to Friday).Large, bulky and heavier items will take longer to be delivered. For example, garden furniture and barbecues will take 3 to 5 working days to arrive, whilst home furniture ranges may take 5 to 10 working days to arrive.At peak times, such as May, June, Black Friday & Christmas, delivery times may be longer than that shown on the product information page.Deliveries are estimated and items may arrive sooner or occasionally later than expected. Please contact us if you experience any issues. How do I receive FREE Next Working Day Delivery?Spend £50 or more and place your order before 2:00pm Monday to Friday to receive FREE Next Working Day Delivery – conditions apply*.Orders placed after 2:00pm Monday to Friday, or at weekends will be despatched FREE of charge on the next working day (Monday to Friday).*Due to the nature of some products or delivery destination, free delivery is not available on every order, regardless of value. Can I request a specific date and time for delivery?Yes, if you wish to confirm a delivery time prior to ordering, please contact us. We can offer expedited or timed deliveries at extra cost on most items.If at any time, we find that your order will be delayed beyond the estimated delivery time, we will of course let you know and give you the chance to cancel your order, receiving a full refund. If I live locally, can I get FREE delivery?All orders over £50 within our local area will qualify for FREE delivery. This is usually fulfilled on our own Gates vehicles, but during busy periods your order may arrive with one of our delivery partners. For orders under £50 a delivery charge is calculated at Checkout.Some items can only be delivered locally such as compost, and long garden tools.Also, some items such as gas cannisters are unavailable for local delivery and are Collect in Store only for safety reasons. Which postcodes does Gates deliver to for Local Delivery? We provide Local Delivery to to the following local postcodes: LE15*LE13*LE14 2*LE14 4*NG33 5*PE9*LE7 9* Why can’t I checkout my order with the postcode I provided?If you are shown a message advising that no delivery option is available, it is likely that your shipping address is outside of our delivery area for some or all of the items in your basket. Please contact us and we will do our best to assist you with checkout. How will I be contacted about my order?After paying securely at Checkout, you will receive an email confirmation and we will contact you either by text or phone to arrange a convenient date for delivery. This will then be confirmed and on the day of delivery you will usually be contacted to confirm an estimated time of arrival.If you need to change your order or change the delivery date, please contact us as soon as possible. Can I collect my order from Gates Garden Centre?Yes, most items are available for FREE collection at Gates Garden Centre in Cold Overton, Leicestershire (always check store opening times). Please remember to bring some form of photo ID, along with a copy of your order.Some items are only available to collect in store for safety reasons, such as gas cannisters.However, some larger palletised items are not suitable for collection in store and must be delivered to a shipping destination. Where does Gates deliver to?Gates delivers to mainland England, Wales, and a restricted area in Scotland. We regret that we are unable to deliver to Northern Ireland, Channel Islands, Isle of Man, Isle of Wight, P.O. Box addresses or any UK offshore and international locations. Can I ship my order to a freight forwarder?Yes, but any item shipped to a mainland logistics company or freight forwarder must be inspected immediately at the intermediate shipping address for any damage or issues. This must be confirmed in writing by email prior to being forwarded to its destination. Please confirm satisfactory receipt of the order to logistics@gatesgardencentre.co.ukWe are not responsible for any damages incurred by the final forwarder, whether it be a logistics company or freight forwarder.Any item shipped out of the UK may also be subject to warranty restrictions. Please check directly with the manufacturer or contact us for more information about specific warranty terms and conditions. Who will deliver my order?If your delivery is within our local area, your delivery will arrive on a Gates vehicle, where possible. We have also partnered with nationwide delivery providers to enable us to deliver orders further afield or during busy periods to deliver to our local customers. We use a wide range of delivery methods, from envelopes and parcels to boxes and pallets. Access to my delivery address is difficult, do I need to tell Gates?Yes, please contact us as soon as possible if you have a concern about delivery. This is particularly important where access may be limited for the delivery of bulky items like garden furniture and barbecues to a town or city centre location.For large, heavy, and bulky items, delivery will be to the nearest point that is adjacent to the road (kerbside), so please ensure there is a hard, flat surface for the delivery and that it is clear from obstruction. For this reason, we are unable to guarantee delivery into a garden or driveway and any pallets left after delivery will be your responsibility to dispose of.Please also inform us if cars regularly park on both sides of the road around the delivery address that could cause an obstruction.If you are unsure about any of the above points, please let us know, prior to placing your order. My order arrived by pallet, what do I do with it?A pallet is normally used to ensure safe delivery of heavy or bulky items. We are really sorry that for most deliveries we are unable to remove pallets for disposal. This will be your responsibility. Most county council waste and recycling centres are happy to recycle wooden pallets. Why do I have to pay a £50 delivery charge?A £50 delivery charge may be calculated at checkout for bulky items like Side Post Parasols where the shipping address is more than 50 miles away from Gates Garden Centre.Some deliveries of heavy or bulky goods to London postcodes may also incur extra delivery costs. What if my order does not arrive?If you are unsure where your order is, please contact our delivery team.It is important that you are present to receive delivery of large, heavy, or bulky items. If our delivery driver is unable to deliver because nobody is there to sign for the delivery, then further charges may be applied.We cannot accept liability for any loss resulting from late delivery or non-delivery of goods by our delivery partners. However, we will do our best to resolve any issues experienced due to transit. Will my order arrive in time for Christmas?In the three weeks before Christmas, delivery times are likely to be extended due to the volume of orders being placed. We are generally unable to guarantee pre-Christmas delivery for in-stock items, where the indicated delivery time falls within the two weeks immediately before Christmas. How do I contact Gates about my order?If you have a question about your order or delivery, please contact Gates by telephone: 01664 454309 or email: logistics@gatesgardencentre.co.ukWe are contactable 7 days per week (please check Opening Times for bank holiday hours).
