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Covid-19 Customer Guidance

Following the Government’s recent announcement for England to move to Step Four of the Roadmap on 19 July 2021, we want to reassure you that the safety of our customers and staff still remains our top priority.

Throughout the Covid-19 pandemic, we’ve worked hard to make sure everyone can shop for essentials in a safe environment.

While the easing of restrictions means that some safety measures will no longer be a legal requirement, we’ve listened to our customers and staff and believe that we still need to remain cautious. Therefore, in line with the Government’s advice to act carefully, we feel it’s important to continue with certain measures, including:

~ Please continue to wear a face covering throughout your visit, unless you are medically exempt. The Government states that it expects and recommends that people continue to wear a face covering in crowded and enclosed spaces. Therefore, we’re encouraging customers and our staff to continue wearing face coverings if they can.

~ Please continue to observe social distancing and keep two metres apart.

~ Please use the hand sanitiser provided on arrival and when entering and exiting the restaurants.

~ We request customers don’t touch products they are not intending to buy.

~ All shopping trolleys will continue to have their handles cleaned thoroughly after each use.

~ Perspex screens will remain at the customer Information Desk, in the restaurants and at each till.

~ When visiting the Garden Restaurant and the Courtyard Coffee Shop please find a table and order at the counter. Your food will then be served to your table. Please also continue to wear a face covering unless seated at your table. Please, only one person per table to go to the counter to order.

~ The customer toilets remain open, with added safety measures including attendants.

~ The outdoor play area remains open. All children must be supervised by an adult at all times.

~ The soft indoor play area will remain closed temporarily.

Thank you for your understanding and patience during this time. We will continue to monitor the situation and will notify you of any changes as we respond to changing Government guidelines.

We are still offering our CALL & COLLECT, CLICK & COLLECT and HOME DELIVERY services for those of you who prefer to shop this way. Call 01664 454309 or go online at

Should you have any concerns or questions please don’t hesitate to contact: