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Covid-19 Customer Guidance

We are following all guidelines to make shopping at Gates as safe as possible. Please read before visiting…

~ The GARDEN CENTRE and FARM SHOP are now open from 8am to 5pm Monday to Saturday and 10am to 4pm Sunday.

~ Please wear a face covering at all times during your visit, unless you are medically exempt, in line with Government guidelines.

~ Customers and staff are required to observe social distancing measures and must always keep 2 metres apart.

~ We request customers don’t touch products they are not intending to buy.

~ We are restricting the number of customers allowed in the centre at any one time. If the car park is full, please queue in the safety and comfort of your car until permitted to park and enter.

~ You will be required to use the hand sanitiser provided on arrival.

~ All shopping trolleys will have their handles cleaned thoroughly after each use.

~ Perspex screens have been installed at the customer Information Desk, in the restaurant, coffee shop and at each till.

~ Hand sanitiser is provided at the entrance and exit.

~ *RE-OPENS FOR OUTDOOR TABLE SERVICE ONLY FROM 12 APRIL* The GARDEN RESTAURANT is open daily from 9am to 4pm. Please bear with us as we are only able to welcome a limited number of customers into the restaurant at any given time; and we have a limited staff working in order to keep customers and colleagues as safe as possible. Our Meet & Greet team will help you on arrival – they will hand you a disposable menu and show you to your table. Please wear a face covering, only removing it when seated at your table and when necessary to eat and drink. Please respect other customers and staff by adhering to social distancing guidelines. Please use the hand sanitiser at the restaurant entrance and exit and abide by the one-way system (entering only through the entrance doors and exiting only through the exit doors). Currently only outdoor seating on our covered balcony is available. No need to book. Tables of no more than six will be allowed. In line with government guidelines, customer contact details will be taken on entry to the restaurant for NHS Test and Trace. These will be retained safely for 21 days and destroyed afterwards.

~ *CURRENTLY TAKEAWAY SERVICE ONLY* The COURTYARD COFFEE SHOP is also open daily from 9am to 4.30pm, serving a more limited menu than usual for takeaway only. Please bear with us as we are only able to welcome a limited number of customers into the coffee shop at any given time; and we have a limited staff working in order to keep customers and colleagues as safe as possible. Please wear a face covering at all times. Please respect other customers and staff by adhering to social distancing guidelines. Please use the hand sanitiser provided and abide by the one-way system. There is currently no seating available – please consume your refreshments off the Garden Centre premises. In line with government guidelines, customer contact details will be taken on entry to the coffee shop for NHS Test and Trace. These will be retained safely for 21 days and destroyed afterwards.

~ The CUSTOMER TOILETS are open, with added safety measures including attendants.

~ The soft indoor PLAY AREA remains closed temporarily.

We are still offering our CALL & COLLECT, CLICK & COLLECT and HOME DELIVERY services for those of you who prefer to shop this way! Call 01664 454309 or go online at www.gatesgardencentre.co.uk

Thank you for your understanding and patience during this time.

Should you have any concerns or questions please don’t hesitate to contact:
info@gatesgardencentre.co.uk
.